Flex Moving & Storage
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Customer Reviews of Flex Moving & Storage
We analyzed and organized the customer reviews of Flex Moving & Storage in Winter Park, FL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Flex Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great job handling my furniture ”
“all belongings stolen”
“great work by movers ”
“best move experience ever”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“no information about punctuality”
“ran seven hours late”
“they arrived late well after scheduled time”
“John was very timely and efficient”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“insufficient service for cost incurred”
“price very reasonable”
“price was reasonable ”
“reasonably priced service”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Flex didn't communicate or track trailer properly”
“zero communication when they ran late”
“crew called multiple times with updates”
“did not answer the phones”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“not mentioned”
“felt ripped off completely”
“stuck to quoted monthly price ”
“treated very fairly, corrective actions followed through ”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“got it done asap ”
“loss of belongings indicates inefficiency”
“they were super fast ”
“efficient in their work”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they were very nice ”
“Kayla and Josh were both awesome and friendly”
“they are friendly”
“guys are courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again due to complete loss”
“recommend flex storage to friends and family”
“would hire again because support staff was commendable”
“will definitely use them again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“lack of GPS in advertised units”
“Josh was punctual and Kayla great in service”
“lead mover was not professional by hovering for review”
“John, Jeron, and Derek were flawless”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Flex unable to find stolen belongings”
“Kayla's exceptional service recovery skills”
“customer service tried to make things right”
“did not address issues and needed police to resolve”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“handled furniture well ”
“trailer didn't have hitch lock”
“they didn’t break anything”
“some minor scuffs and scratches on furniture”
Great Crew Members
| Galvin,John | Galvin and John did a great job |
| Kayla,Josh | Kayla's exceptional service and Josh's punctuality |
| John, Jeron, Derek | great work by them and they were flawless |
| John, Jonathan | John and Jonathan did an amazing job |
| John | John was very timely and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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