Smart Move Moving & Storage Review
Looking to hire Smart Move Moving & Storage? See our detailed 11-point review based on our independent analysis of Smart Move Moving & Storage, 77 other Tampa moving companies, and 1,546 moving companies in Florida.
Key Takeaways:
- Overall rating: 5.65 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Website Information: As a locally-owned business with over 30 years of experience, Smart Move Moving & Storage has built a reputation for serving Phoenix, AZ and its surrounding areas. Services include local and statewide moves, office and international moves, storage solutions, and packing services. This expert team prides itself on offering exemplary customer service, ensuring hassle-free and efficient moving experiences. They provide packing carefully to prevent damages, punctuality with delivery times, and ensures the safety and security of customers' belongings are foremost. Smart Move Moving & Storage is a Phoenix, AZ based, locally-owned business with over 30 years of experience in the industry. The company provides a wide range of services covering local and statewide moves as well as office and international moves. It's worth noting that similar services are also offered by various movers in Tampa, FL. Furthermore, Smart Move Moving & Storage also provides storage solutions and packing services. Apart from conventional moving services, the company sets itself apart through its commitment to exemplary customer service, promising a hassle-free and efficient moving experience for its clients. They ensure careful packing to prevent damages, punctuality with delivery times, and prioritize the safety and security of customers' belongings.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Smart Move Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 6.63 | ↓ -20.1% | 16 | 9 | 64.0% | |
| Punctuality | 7.38 | ↓ -7.5% | 6 | 2 | 75.0% | |
| Affordability | 4.98 | ↓ -34.3% | 2 | 3 | 40.0% | |
| Communication | 5.21 | ↓ -29.9% | 7 | 8 | 46.7% | |
| Stick to Prices | 3.97 | ↓ -33.4% | 2 | 4 | 33.3% | |
| Speed | 8.05 | ↓ -4.7% | 6 | 1 | 85.7% | |
| Friendliness | 6.14 | ↓ -29.7% | 9 | 7 | 56.3% | |
| Will Hire Again | 5.79 | ↓ -28.1% | 14 | 14 | 50.0% | |
| Professionalism | 6.13 | ↓ -25.0% | 10 | 7 | 58.8% | |
| Conflict Handling | 1.71 | ↓ -58.0% | 0 | 8 | 0.0% | |
| Precision & Care | 6.21 | ↓ -21.7% | 10 | 7 | 58.8% |
Recent Smart Move Moving & Storage Reviews
Quality - 6.63/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.38/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 4.98/10
How affordable was the moving service?
Overall Review Distribution
Communication - 5.21/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 3.97/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.05/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 6.14/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 5.79/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 6.13/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 1.71/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 6.21/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Smart Move Moving & Storage
N/A
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 7/04/25)- USDOT: 3211291
- ENTITY TYPE: Carrier
7
Registered Trucks, Tractors, or Vans
8
Registered Drivers
11/12/18
Most Recent USDOT Update
-
Annual Interstate Miles
Detailed Customer Insights
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Contact Smart Move Moving & Storage
- Tampa, FL, N/A
- (813) 221-0231
- https://www.smartmovemoving.com/
Follow Smart Move Moving & Storage:
How we ranked the top Florida movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Florida.
Rating Methodology
Here's the methodology we used to come up with the best movers in Florida:
Our original review-based ranking algorithm
We started with a total of 1,546 companies that offer moving services in the Florida area.
From these 1,546 companies, we analyzed a total of 282,675 reviews dating all the way back to May 2007.
We also reviewed a total of 418 state and federal moving licenses from these 1,546 companies and 5,019 different 3rd party review and social profiles.
Each of the ~282,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 702,342 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 132,429 Tampa moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Florida moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
