About The Move Review
Looking to hire About The Move? See our detailed 11-point review based on our independent analysis of About The Move, 29 other Pensacola moving companies, and 1,688 moving companies in Florida.
About The Move has an overall score of 8.73 out of 10. Based on our extensive analysis, this is a Superb score and places it in the top 82.37% of all movers in Florida and the top 83.15% of moving companies nationwide. They score better than 1,389 movers in Florida.
Key Takeaways:
- About The Move is the Top 10 Movers in Pensacola, FL
- Overall rating: 8.73 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
About The Move is a fully licensed and insured moving company serving Florida, Alabama, Tennessee, Mississippi, and the surrounding areas. Based in Pensacola, FL, the family-owned company offers a range of services including residential, commercial, and apartment moving, as well as packing services. The team of experienced movers and drivers are carefully screened and aim to provide efficient, reliable moving services at a fair cost, with a strong focus on professionalism, customer service, and attention to detail. About The Move has a 96% referral rate, which demonstrates its commitment to meeting the needs of its customers.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between About The Move & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.52 | ↑ 14.7% | 77 | 1 | 98.7% | |
| Punctuality | 9.46 | ↑ 18.6% | 22 | 0 | 100.0% | |
| Affordability | 8.50 | ↑ 12.2% | 12 | 1 | 92.3% | |
| Communication | 8.62 | ↑ 16.1% | 15 | 1 | 93.8% | |
| Stick to Prices | 7.77 | ↑ 30.4% | 6 | 1 | 85.7% | |
| Speed | 9.53 | ↑ 13.0% | 22 | 0 | 100.0% | |
| Friendliness | 9.44 | ↑ 8.1% | 39 | 1 | 97.5% | |
| Will Hire Again | 9.39 | ↑ 16.7% | 72 | 2 | 97.3% | |
| Professionalism | 9.37 | ↑ 14.7% | 40 | 1 | 97.6% | |
| Conflict Handling | 5.30 | ↑ 30.4% | 2 | 1 | 66.7% | |
| Precision & Care | 9.18 | ↑ 15.9% | 29 | 1 | 96.7% |
Recent About The Move Reviews
Quality - 9.52/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.46/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.50/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.62/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 7.77/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.53/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.44/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.39/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.37/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 5.30/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 9.18/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by About The Move
- Residential Moving
- Commercial Moving
- Apartment Moving
- Packing Services
- Free Moving Quote
Licenses
We do not currently have license data to display for About The Move
Detailed Customer Insights
Based on our analysis of About The Move's customer reviews:
Error. Please try again later.
Awards
Contact About The Move
- 1 S A St UNIT 102, Pensacola, FL, 32502
- (850) 290-2586
- https://www.aboutthemove.com/
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How we ranked the top Florida movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Florida.
Rating Methodology
Here's the methodology we used to come up with the best movers in Florida:
Our original review-based ranking algorithm
We started with a total of 1,688 companies that offer moving services in the Florida area.
From these 1,688 companies, we analyzed a total of 281,761 reviews dating all the way back to May 2007.
We also reviewed a total of 418 state and federal moving licenses from these 1,688 companies and 5,162 different 3rd party review and social profiles.
Each of the ~281,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 700,061 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 112,364 Pensacola moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Florida moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
