1-800-PACK-RAT Moving & Storage
Additional Cities Served: Doral, Miami Lakes, Sweetwater, Medley
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Customer Reviews of 1-800-PACK-RAT Moving & Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving & Storage in Miami, FL using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“I am beyond livid”
“the incompetency and complacency about their incompetence”
“PACK-RAT Moving Services are top-tier movers”
“quality of service was very poor”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they set the Date for Tuesday instead of today”
“they could not deliver on the promised dates”
“container delivery dates were rescheduled without proper notice”
“were prompt”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“chose them because they were cheaper than competitors”
“these people are thieves/crooks”
“Charged extra after giving me one price”
“so many hidden fees”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“spoke with the supervisor and offered no solution”
“intentional misinformation and lack of detail in billing”
“only received email communications for important updates”
“great customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to the quote due to undisclosed fuel surcharge”
“thieves/crooks.... dont do business with them”
“I was told one price and got charged extra afterwards”
“implied there were unexpected hidden fees”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Extremely delayed pickup.”
“unload fast”
“I wasted the hole day waiting”
“take as long as they want”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“friendly demeanor”
“friendly demeanor”
“they are friendly”
“treated her with a lot of disrespect”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Choose another company”
“NEVER seen this level of utter incompetence”
“move was stress-free and positive”
“would not hire again due to negative experience”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“one CS rep hangs up on angry customers”
“efficient team”
“thieves/crooks.... dont do business with them”
“Crew was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“a quite good representative tried to mollify me”
“did not put effort into resolving scheduling errors”
“make excuses after excuse”
“no accountability to rectify the situation”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“meticulous attention to detail”
“efficient handling of my items”
“ensured all belongings arrived safely”
“my things were infested with roaches”
Customer Insights
Cost: $ 530.00 from 6 historical data points
Interstate Move Duration: 7 days from 3 reviews
Great Crew Members
| Robert | awesome, professional, knowledgeable, kind |
| Fernando | Fernando was efficient and friendly |
| Madeline | Madeline was beyond great, kind, and professional |
| Fernando | Fernando expertly delivered the pod |
| Lindsey, Craig | they were efficient, accommodating, and professional. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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