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North American Van Lines Review

Updated Jun 16, 2025
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Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 93 other Jacksonville moving companies, and 1,547 moving companies in Florida.

Key Takeaways:

  • Overall rating: 7.06 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

Having roots from 1933, North American Van Lines has led the moving industry with over 500 agent locations across the country. Their base is in Jacksonville, FL and the company offers an array of moving services both locally and long distance. They have expertise in corporate relocation, household moving, and individual international moving services. North American Van Lines presents different packing options to its clients, ranging from full-service packing to fragile-only packing and self-pack options with packing materials. Services for the loading, unloading, disassembly, and reassembly are also part of the portfolio to ensure a seamless moving experience. A particular focus of the company is customer satisfaction and for that reason, several pricing options are provided along with a shipment-tracking system for clients' peace of mind.

Our Research

  • Analyzed 30 total reviews
  • Reviewed 3 social profiles and review listings
  • Checked for license verification at FDBPR & FMCSA
  • Crunched 49 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality8.27↓ -0.4%10190.9%
Punctuality5.12↓ -35.8%010.0%
Affordability5.72↓ -24.4%010.0%
Communication8.37↑ 12.6%50100.0%
Speed7.75↓ -8.2%10100.0%
Friendliness8.92↑ 2.2%70100.0%
Will Hire Again8.33↑ 3.5%12192.3%
Professionalism8.72↑ 6.7%70100.0%
Conflict Handling2.03↓ -50.1%010.0%
Precision & Care7.79↓ -1.7%20100.0%

Recent North American Van Lines Reviews

Quality - 8.27/10

Overall quality of the service provided on moving day.

Recent Customer Praises
rocked the move
Amazing service, best moving experience
excellent job and very pleased with our move
great team and care given
Driver and crews did a great job
Recent Customer Complaints
massive delay with no help
Overall Review Distribution
Positive
10 (90.9%)
Negative
1 (9.1%)

Additional Details

Moving Services Offered by North American Van Lines

  • Household Moving
  • International Moving
  • Corporate Relocation
  • Long Distance Moving
  • Cross Country Moving
  • State-to-State Moving
  • Full Service Packing
  • Fragile Only Packing
  • Packing, Loading, and Transporting Services
  • Moving Storage Services

Contact North American Van Lines

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How we ranked the top Florida movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Florida.

Rating Methodology

Here's the methodology we used to come up with the best movers in Florida:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 1,547 companies that offer moving services in the Florida area.

From these 1,547 companies, we analyzed a total of 282,675 reviews dating all the way back to May 2007.

We also reviewed a total of 418 state and federal moving licenses from these 1,547 companies and 5,020 different 3rd party review and social profiles.

Each of the ~282,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 702,342 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 131,480 Jacksonville moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Florida moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.37/10 avg in Florida from 138,391 reviews

Punctuality

Did the crew show up on-time with the required equipment?

8.02/10 avg in Florida from 46,114 reviews

Affordability

How affordable was the moving service?

7.48/10 avg in Florida from 30,563 reviews

Communication

Responsiveness before, during, and after the move.

7.41/10 avg in Florida from 50,782 reviews

Stick to Prices

Was the final price consistent with the original quote?

5.82/10 avg in Florida from 21,142 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.42/10 avg in Florida from 48,819 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.71/10 avg in Florida from 72,431 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

8.14/10 avg in Florida from 141,650 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.23/10 avg in Florida from 80,798 reviews

Conflict Handling

How well the company responds to accidents and issues.

3.89/10 avg in Florida from 16,343 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.96/10 avg in Florida from 60,363 reviews