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North American Van Lines Review

Updated Jun 13, 2025
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Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 50 other Norwalk moving companies, and 193 moving companies in Connecticut.

Key Takeaways:

  • Overall rating: 6.69 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

North American Van Lines is a moving company that has been in operation since 1933. Although their reach extends across more than 500 agent locations nationwide, they also offer international moving services, ensuring coverage wherever you are. Their services include corporate relocation, long distance and local household moving and they have systems in place for packing, loading, and transporting belongings. They even offer unpacking and debris removal services. The company has been a leader in the industry, advancing innovations such as using satellites to track shipments and offering interactive driving simulators for safety training. For those who are looking for a variety of options in the relocation process, you can consider the list of New Britain, CT's finest moving services which presents several choices to consider.

Our Research

  • Analyzed 62 total reviews
  • Reviewed 3 social profiles and review listings
  • Checked for license verification at CTDOT & FMCSA
  • Crunched 171 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality7.96↓ -4.2%26876.5%
Punctuality7.30↓ -8.5%13572.2%
Affordability7.21↓ -4.8%5183.3%
Communication6.53↓ -12.1%9756.3%
Stick to Prices5.69↓ -4.5%5455.6%
Speed5.44↓ -35.6%1233.3%
Friendliness9.34↑ 6.9%170100.0%
Will Hire Again7.42↓ -7.8%23874.2%
Professionalism8.09↓ -1.0%14382.4%
Conflict Handling1.47↓ -63.9%050.0%
Precision & Care7.18↓ -9.4%11473.3%

Recent North American Van Lines Reviews

Quality - 7.96/10

Overall quality of the service provided on moving day.

Recent Customer Praises
great team overall
Everything went perfectly
the crew was amazing and extremely thorough
seamless, professional, reliable experience
Recent Customer Complaints
Quite possibly one of the worst moving experiences possible.
Overall Review Distribution
Positive
26 (76.5%)
Negative
8 (23.5%)

Additional Details

Moving Services Offered by North American Van Lines

  • Local Moving Services
  • Long Distance Moving Services
  • Packing Options
  • Full Service Packing
  • Fragile Only Packing
  • Self Pack
  • Loading and Unloading Services
  • Disassembly and Reassembly Services
  • Residence Protection Pads
  • Carpet Covers

Contact North American Van Lines

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How we ranked the top Connecticut movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Connecticut.

Rating Methodology

Here's the methodology we used to come up with the best movers in Connecticut:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 193 companies that offer moving services in the Connecticut area.

From these 193 companies, we analyzed a total of 20,048 reviews dating all the way back to September 2006.

We also reviewed a total of 28 state and federal moving licenses from these 193 companies and 652 different 3rd party review and social profiles.

Each of the ~20,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 62,375 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 9,482 Norwalk moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Connecticut moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.21/10 avg in Connecticut from 12,052 reviews

Punctuality

Did the crew show up on-time with the required equipment?

7.98/10 avg in Connecticut from 4,252 reviews

Affordability

How affordable was the moving service?

7.56/10 avg in Connecticut from 2,635 reviews

Communication

Responsiveness before, during, and after the move.

7.40/10 avg in Connecticut from 4,922 reviews

Stick to Prices

Was the final price consistent with the original quote?

6.06/10 avg in Connecticut from 1,714 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.40/10 avg in Connecticut from 4,507 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.71/10 avg in Connecticut from 6,964 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

7.96/10 avg in Connecticut from 12,298 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.14/10 avg in Connecticut from 7,614 reviews

Conflict Handling

How well the company responds to accidents and issues.

3.75/10 avg in Connecticut from 1,433 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.75/10 avg in Connecticut from 5,463 reviews