1-800-PACK-RAT Moving and Storage is a moving company that offers diverse services including local and long-distance moving, on-site storage, and secure warehouse solutions. Their services are geared towards making moving and storage simple and hassle-free for customers. If you're looking for movers in Aurora, CO, it's worth considering their services. They provide all-steel, weatherproof, portable storage and moving containers for secure transport or storage of items, and offer both short- and long-term storage options. The company emphasizes customer service and the security of customers' belongings as their top priorities. They also have business solutions designed to help businesses save time and money. Despite the unsuccessful requests to the Services and About Us pages, useful information was obtained from the homepage.
1-800-PACK-RAT Moving and Storage
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Moving Containers
- Storage Facility Locations
- Residential Solutions
- Portable Storage Containers
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Aurora, CO using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Fees, on hidden fees, nickel and dime you”
“great work by movers”
“Pack-Rat Moving Services was phenomenal”
“Pack-Rat moving services ensured a smooth move”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Some drivers did call before arriving, some didn't”
“they failed to pick up my storage container as scheduled”
“they missed their delivery day without proper care.”
“they showed up a day late”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Prices seem lower in the beginning but will get you in the end”
“they charged me for a service not rendered”
“not worth the money at all”
“was charged unfairly”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Lady hung up on me, leaving us scrambling”
“no response to emails or calls”
“horrible customer service”
“never reached out after claiming”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Charged extra than originally quoted”
“charged me despite not providing the service”
“do not uphold "insurance" claims”
“cheat you out of money using hidden fees”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“containers still not delivered, causing delays”
“delayed drop-off and pick-up without communication”
“quick to deliver”
“A true nightmare in all areas of the move”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Driver very rudely threatened to leave”
“they are friendly”
“The team was friendly”
“extremely poor customer service”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again due to negative experience”
“would definitely not hire again”
“I highly recommend their services”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Unprofessional behavior from drivers and staff”
“complete lack of professionalism”
“team worked tirelessly and with attention to detail”
“handled my situation very unprofessionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not make any effort to rectify the situation”
“did not care to uphold insurance claim”
“refused to admit responsibility”
“no willingness to rectify their many mistakes”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“took great care of my belongings”
“damaged our TV Stand, Beds and Wine Cabinet”
“damaged furniture and smashed urn”
“items and delivery not handled properly”
Customer Insights
Cost: $ 2354.00 from 17 historical data points
Interstate Move Duration: 14 days from 13 reviews
Great Crew Members
| Christie | owner was mentioned negatively with claims issue |
| Ginger | initially seemed helpful in beating PODS quote |
| Richard,Steven | promised follow-up calls but never returned them |
| Paul | extremely helpful and helped me get loaded really quick |
| Matt | Matt made things right and kept us informed. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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