Southwest Movers is a locally owned and operated San Jose moving company that has been in business since 1992. With over 25 years of experience, this mover guarantees quality service at affordable prices. It specializes in residential and commercial moves across town and across the country, with customers coming from all 48 contiguous states. Known for its excellent customer service, Southwest Movers maintains consistent communication with clients to ensure they stay updated about their move. It provides free quotes before any work begins, and it has no hidden fees or added costs, such as fuel surcharges or packing materials. As an experienced service provider in Santa Cruz, CA's moving industry, Southwest Movers is BBB-accredited. All its employees are licensed, trained, and experienced, ensuring your belongings are in safe hands when you contract this company for your next relocation.
Southwest Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Customer Reviews of Southwest Movers
We analyzed and organized the customer reviews of Southwest Movers in Santa Cruz, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Southwest Movers based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“excellent communication and highly recommend their service”
“fantastic job with our move”
“best move”
“amazing service both times used”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“punctual”
“on time for the move”
“Quick and on time”
“They arrived on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“pricing is very reasonable”
“reasonably priced”
“Price was fair”
“Prices are fair”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“excellent communication from Mandy and Joe”
“pleasure to work with from the scheduling aspect”
“responsive in answering questions”
“great customer service, very clear communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did it nearly at quoted price”
“did not stick to the quoted price”
“was upfront with pricing”
“don't try to make the invoice bigger”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“super efficient and moved out in less than 2.5 hours”
“Quick move”
“Fast and professional”
“they were fast”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they were a pleasure to work with”
“sociable, amazing”
“Friendly crew”
“helpful attitude”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“will continue to use their service for every move and highly recommend”
“will book them again in the future”
“would be using Southwest Movers again”
“would definitely hire them again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Santi and his team were great”
“amazing team”
“Fast and professional”
“appreciate their professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Disappointed by the way the claim was handled”
“Joe refunded the delayed delivery as promised”
“complaints met with yelling and insults”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“wrapped furniture and took extra care of antiques”
“very careful with our furniture”
“carefully moved everything”
“demonstrated care with our items”
Customer Insights
Cost: $ 1413.00 from 3 historical data points
Local Move Duration: 4 hours from 5 reviews
Great Crew Members
| Joe, Juan, Rick | super efficient and got everything moved quickly |
| Santi | Santi and his team were great |
| Mandy, Santiago 'Santi' | put at ease by Mandy, efficient and sociable team lead by Santi |
| Santiago | Santiago did a great job |
| Santiago | managed them very well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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