North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 99 other San Jose moving companies, and 1,947 moving companies in California.
Key Takeaways:
- Overall rating: 3.94 out of 10
- Highest 11-point rating category: Will Hire Again
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
North American Van Lines, a leader in the moving industry since 1933, operates with more than 500 agent locations across the United States. This company offers a vast range of services, including long-distance and local household moving specific to San Jose, CA movers, corporate relocation, and international moving, catered to individual customer needs. Their comprehensive services span from packing and loading assistance to providing specialty boxes and additional supplies. They also offer other aids such as storage options, installation and assembly services, and customized moving plans. With a solid reputation backed by over 90 years of experience, North American Van Lines has distinguished itself for its personalized approach and innovative features, including being the first company to use WorldTrac satellites and interactive driving simulators for enhanced service delivery.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Communication | 5.12 | ↓ -31.1% | 0 | 1 | 0.0% | |
| Will Hire Again | 6.22 | ↓ -22.7% | 0 | 1 | 0.0% | |
| Conflict Handling | 2.18 | ↓ -46.5% | 0 | 1 | 0.0% |
Recent North American Van Lines Reviews
Communication - 5.12/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Will Hire Again - 6.22/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Conflict Handling - 2.18/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Household Moving
- International Moving
- Corporate Relocation
- Office Moving
- Long Distance Moving
- Cross Country Moving
- Full-Service Packing
- Fragile-Only Packing
- Loading and Unloading Moving Services
- Storage Options
Licenses
We do not currently have license data to display for North American Van Lines
Detailed Customer Insights
We do not currently have insights to display for North American Van Lines
Error. Please try again later.
Contact North American Van Lines
- San Jose, CA, 95113
- (408) 389-6368
- https://www.northamerican.com/local/san-jose-moving-company
Follow North American Van Lines:
How we ranked the top California movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in California.
Rating Methodology
Here's the methodology we used to come up with the best movers in California:
Our original review-based ranking algorithm
We started with a total of 1,947 companies that offer moving services in the California area.
From these 1,947 companies, we analyzed a total of 432,661 reviews dating all the way back to April 2005.
We also reviewed a total of 571 state and federal moving licenses from these 1,947 companies and 6,412 different 3rd party review and social profiles.
Each of the ~432,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 1,419,697 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 151,435 San Jose moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every California moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
