North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 95 other Sacramento moving companies, and 1,947 moving companies in California.
North American Van Lines has an overall score of 7.73 out of 10. Based on our extensive analysis, this is a Good score and places it in the 42.6 percentile of all movers in California and the top 51.56% of moving companies nationwide. They score better than 828 movers in California.
Key Takeaways:
- Overall rating: 7.73 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Based in Sacramento, CA, North American Van Lines has been a key figure in the moving industry since 1933. With over 500 agent locations nationwide, the company offers a wide array of services including local and long-distance moving services for homes, international relocations, and corporate moving programs. Understanding that every client has unique needs, they provide tailor-made services, from packing and loading to transportation of belongings. North American Van Lines sets itself apart with an around-the-clock customer support, extensive resources, and sophisticated logistics technology. On top of basic moving services, they also offer specialized provisions, such as disassembly and reassembly of items, protective padding for residents, and systematic procedures for loading and unloading, ensuring a well-executed moving experience.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.02 | ↓ -3.4% | 4 | 0 | 100.0% | |
| Communication | 7.90 | ↑ 6.3% | 3 | 0 | 100.0% | |
| Friendliness | 8.57 | ↓ -1.8% | 4 | 0 | 100.0% | |
| Will Hire Again | 7.85 | ↓ -2.5% | 4 | 0 | 100.0% | |
| Professionalism | 7.80 | ↓ -4.5% | 2 | 0 | 100.0% | |
| Precision & Care | 7.79 | ↓ -1.7% | 2 | 0 | 100.0% |
Recent North American Van Lines Reviews
Quality - 8.02/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.90/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.57/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 7.85/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.80/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.79/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Household Moving
- Long Distance Moving
- Cross Country Moving
- International Moving
- Corporate Relocation
- Full Service Packing
- Fragile Only Packing
- Self Pack with packing materials provided
- Loading and Unloading Services
- Moving Storage Services
Licenses
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Detailed Customer Insights
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Awards
Contact North American Van Lines
- 7337 Roseville Rd # 2, Sacramento, CA, 95842
- +1 916-229-9557
- https://www.northamerican.com/local/sacramento-ca-moving-company
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How we ranked the top California movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in California.
Rating Methodology
Here's the methodology we used to come up with the best movers in California:
Our original review-based ranking algorithm
We started with a total of 1,947 companies that offer moving services in the California area.
From these 1,947 companies, we analyzed a total of 432,661 reviews dating all the way back to April 2005.
We also reviewed a total of 571 state and federal moving licenses from these 1,947 companies and 6,412 different 3rd party review and social profiles.
Each of the ~432,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 1,419,697 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 151,161 Sacramento moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every California moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
