U-Haul, a division under the parent organization U-Haul International, is a famously recognized American moving company. Located in Phoenix, Arizona, the company has been providing essential services for over seven decades. They specialize in do-it-yourself moving and storage services, including moving truck and trailer rentals, self-storage units, moving supplies, and propane refills. One unique service they offer are the U-Box containers which customers can pack for storage or delivery purposes, potentially anywhere around the world. Their innovative efforts in sharing cost of ownership amongst its consumers have played a significant role in facilitating mobility across Ontario, CA. Their slogan "A Noble Function" exemplifies their mission, serving households in their moving endeavours with greater ease and affordability.
U-Box at U-Haul
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Box at U-Haul
Moving Services
- College Moving
- Military Moving
- International Moving
- Moving Labor
- Self-Storage
- Trailer Hitches
- Moving Supplies
- U-Box Containers
- Moving boxes and packing supplies
- Propane Refill station
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/04/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of U-Box at U-Haul
We analyzed and organized the customer reviews of U-Box at U-Haul in Ontario, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Box at U-Haul based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“transaction was easy”
“Service was not completely satisfactory”
“Great customer service”
“All around positive experience”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“I was greeted as soon as I got here”
“waited 45 minutes”
“Loop of changes and updates to the reservation.”
“workers said they never received an order for after hours pick up.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“very low price”
“did the hitch service for no charge”
“double charge issue”
“extremely affordable compared to others”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“outstanding customer service”
“no confirmation received, poor follow-up”
“Nehemiah was very helpful and multitasked well.”
“Nehemiah managed to answer phones and help customers simultaneously”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“refusing to take responsibility”
“did not stick to quoted prices.”
“Reservation was changed 4 times.”
“service was provided for no charge unexpectedly”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“I was in & out within 20 mins”
“waited 45 minutes”
“VERY SLOW”
“fastest UHaul check in experienced”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“always helpful and calm under pressure”
“B. is doing an incredible job under pressure”
“Nehemiah was very friendly”
“Chris was very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“will never recommend this company”
“would not hire again”
“would hire again”
“recommend this place 100%”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“outstanding customer service”
“the gentleman behind the counter is professional”
“Front desk person was very rude and not professional”
“lacked professionalism.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“refused to take responsibility”
“No attempt to apologize or rectify the situation”
“did not attempt to right a wrong.”
“denied access without notice”
Great Crew Members
| Neimiah | goes above and beyond to help people |
| Renee | was very accommodating |
| B | B. deserves a promotion for outstanding performance |
| Nehemiah | Nehemiah was super helpful with the vehicle rental |
| Chris | Chris helped and was very friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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