PODS Moving & Storage Review
Looking to hire PODS Moving & Storage? See our detailed 11-point review based on our independent analysis of PODS Moving & Storage, 82 other Oakland moving companies, and 1,947 moving companies in California.
Key Takeaways:
- Overall rating: 3.38 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
PODS Moving & Storage, initially known as Portable on Demand Storage, is a pioneering company in the moving and storage industry since 1998. The company revolutionized the industry with their portable storage containers, allowing customers the convenience of storing their belongings in their driveway. Based in the US and Canada, they offer international services in Canada, Australia, and the UK, with over 245+ Storage Center locations servicing 46 states and 6 provinces. Their broad service offerings include Oakland, CA moving services, storage on-site or at their facilities, packing assistance, moving supplies, and car shipping. They distinguish themselves by offering built-in storage, adjustable scheduling, multiple container sizes, and connection to trusted local labor providers. They emphasize flexibility, personalized support, and attention to detail. Their commitment to providing an excellent moving experience has landed them as Move.org's No.1 moving and storage company of 2023. They have completed over six million moves, including 1.5+ million long-distance moves.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between PODS Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 3.63 | ↓ -56.2% | 24 | 67 | 26.4% | |
| Punctuality | 2.67 | ↓ -66.5% | 10 | 55 | 15.4% | |
| Affordability | 4.18 | ↓ -44.8% | 14 | 23 | 37.8% | |
| Communication | 2.73 | ↓ -63.3% | 22 | 99 | 18.2% | |
| Stick to Prices | 2.17 | ↓ -63.6% | 3 | 22 | 12.0% | |
| Speed | 3.33 | ↓ -60.5% | 3 | 15 | 16.7% | |
| Friendliness | 5.79 | ↓ -33.7% | 14 | 14 | 50.0% | |
| Will Hire Again | 3.31 | ↓ -58.8% | 32 | 106 | 23.2% | |
| Professionalism | 3.15 | ↓ -61.5% | 5 | 26 | 16.1% | |
| Conflict Handling | 1.30 | ↓ -68.1% | 2 | 51 | 3.8% | |
| Precision & Care | 4.97 | ↓ -37.3% | 7 | 11 | 38.9% |
Recent PODS Moving & Storage Reviews
Quality - 3.63/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 2.67/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 4.18/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 2.73/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 2.17/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 3.33/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 5.79/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 3.31/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 3.15/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 1.30/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 4.97/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by PODS Moving & Storage
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
Licenses
We do not currently have license data to display for PODS Moving & Storage
Detailed Customer Insights
Based on our analysis of PODS Moving & Storage's customer reviews:
10 days
Interstate Move Duration
based on 7 reviews
Average Cost
$1,232.00
based on 15 historical data points
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Contact PODS Moving & Storage
- 55 Admiral Robert Toney Way, Oakland, CA, 94607
- (877) 770-7637
- https://www.pods.com/locations/united-states/california/contra-costa
Follow PODS Moving & Storage:
How we ranked the top California movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in California.
Rating Methodology
Here's the methodology we used to come up with the best movers in California:
Our original review-based ranking algorithm
We started with a total of 1,947 companies that offer moving services in the California area.
From these 1,947 companies, we analyzed a total of 432,661 reviews dating all the way back to April 2005.
We also reviewed a total of 571 state and federal moving licenses from these 1,947 companies and 6,412 different 3rd party review and social profiles.
Each of the ~432,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 1,419,697 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 151,435 Oakland moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every California moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
