Established in 1882, Matson has become a vital player in Pacific shipping, ensuring critical transportation services are provided across various locations including Hawaii, Alaska, Guam, Micronesia, South Pacific and China. While their headquarters sit nestled in Honolulu, Hawaii, they operate a multitude of vessels which encompass containerships, bespoke barges, and specific purpose amalgamated container and roll-on/roll-off ships. Furthermore, they have a subsidiary, Matson Logistics, that presents clients with an array of multimodal services all over North America. These services incorporate rail intermodal service, highway brokerage, supply chain services and less-than-truck-load (LTL) transportation services. Apart from online shipment tracking and broad understanding in container shipping, shipping cars, shipping household goods, transporting oversized cargo and intermodal services, Matson differentiates themselves via their devotion to top-quality customer service and consistent on-time arrivals. To find other options just like Matson in the same city, check out the list of movers in Long Beach, CA.
Matson
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Matson
Additional Cities Served: Seal Beach
Moving Services
- Shipping to Hawaii, Alaska, Guam, Micronesia, the South Pacific, Japan, and China
- Shipping cars
- Shipping household goods
- Moving oversized cargo
- Domestic and international rail intermodal service
- Long haul and regional highway brokerage
- Supply chain services
- Less-than-truck-load (LTL) transportation services
- Warehousing and distribution
- International freight forwarding
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 10/18/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of Matson
We analyzed and organized the customer reviews of Matson in Long Beach, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Matson based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great work by movers”
“great service”
“Very happy with the service”
“their service is Excellent”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“I only waited 10 minutes with 2 people ahead of me”
“they were closed on the scheduled drop off day”
“came at 10am and got a car at 4pm”
“waiting in line for 4 hours”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“forced to use unnecessary forklift service”
“reasonable rates”
“They were cheaper than a competitor”
“Cost effective compared to a third party”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Customer service was top notch”
“easy process and procedure”
“poor service due to bad attitude”
“They keep working through as long as customers are waiting”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to the need for ramps”
“took no responsibility for damaged and missing items”
“did not stick to the quoted price”
“did not honor the old price”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“workers are slow as hell”
“It was quick to pick up car”
“everything is super slow”
“moved pretty quick”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Helpful employees”
“Terry was the kindest man”
“so friendly”
“employees are rude and screaming”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“gonna take you forever to drop or pick up the car”
“Disappointment!”
“would hire again”
“would not hire them again due to additional charges”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“employees are rude and screaming”
“bad attitude reflects poor professionalism”
“workers are super rude and very slow”
“clerks are really bullies”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not rectify the forklift service issue”
“they never resolve any of the issues”
“took no responsibility for damaged and missing items”
“they weren't taking responsibility for damage”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“car came back how I shipped it”
“wires coming out of the hood, speakers and stereo missing”
“damaged my fuel system”
“they don't care about your stuff”
Customer Insights
Cost: $ 899.00 from 3 historical data points
Local Move Duration: 0.5 hours from 4 reviews
Interstate Move Duration: 10 days from 7 reviews
Great Crew Members
| Terry | Answered a bunch of random questions for me |
| Cat | very helpful and so friendly |
| Matson | easy process and procedure for shipping |
| Jay Ferguson | Many compliments to Jay Ferguson for his help |
| Ashley | excellent with customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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