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Matson Review

Updated Jun 23, 2025

Looking to hire Matson? See our detailed 11-point review based on our independent analysis of Matson, 54 other Long Beach moving companies, and 1,947 moving companies in California.

Key Takeaways:

  • Overall rating: 5.55 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

Established in 1882, Matson has become a vital player in Pacific shipping, ensuring critical transportation services are provided across various locations including Hawaii, Alaska, Guam, Micronesia, South Pacific and China. While their headquarters sit nestled in Honolulu, Hawaii, they operate a multitude of vessels which encompass containerships, bespoke barges, and specific purpose amalgamated container and roll-on/roll-off ships. Furthermore, they have a subsidiary, Matson Logistics, that presents clients with an array of multimodal services all over North America. These services incorporate rail intermodal service, highway brokerage, supply chain services and less-than-truck-load (LTL) transportation services. Apart from online shipment tracking and broad understanding in container shipping, shipping cars, shipping household goods, transporting oversized cargo and intermodal services, Matson differentiates themselves via their devotion to top-quality customer service and consistent on-time arrivals. To find other options just like Matson in the same city, check out the list of movers in Long Beach, CA.

Our Research

  • Analyzed 308 total reviews
  • Reviewed 3 social profiles and review listings
  • Checked for license verification at BHGS & FMCSA
  • Crunched 511 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality7.61↓ -8.3%532072.6%
Punctuality4.32↓ -45.9%122730.8%
Affordability6.81↓ -10.1%9564.3%
Communication5.77↓ -22.3%313547.0%
Stick to Prices2.00↓ -66.5%050.0%
Speed6.84↓ -18.9%321864.0%
Friendliness7.80↓ -10.7%622075.6%
Will Hire Again5.81↓ -27.8%615950.8%
Professionalism5.19↓ -36.5%172243.6%
Conflict Handling3.10↓ -23.8%3827.3%
Precision & Care5.84↓ -26.3%6650.0%

Recent Matson Reviews

Quality - 7.61/10

Overall quality of the service provided on moving day.

Recent Customer Praises
great work by movers
great service
Awesome and reasonable rates
their service is Excellent
Very happy with the service
Recent Customer Complaints
Overall Review Distribution
Positive
53 (72.6%)
Negative
20 (27.4%)

Additional Details

Moving Services Offered by Matson

  • Shipping to Hawaii, Alaska, Guam, Micronesia, the South Pacific, Japan, and China
  • Shipping cars
  • Shipping household goods
  • Moving oversized cargo
  • Domestic and international rail intermodal service
  • Long haul and regional highway brokerage
  • Supply chain services
  • Less-than-truck-load (LTL) transportation services
  • Warehousing and distribution
  • International freight forwarding

Contact Matson

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How we ranked the top California movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in California.

Rating Methodology

Here's the methodology we used to come up with the best movers in California:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 1,947 companies that offer moving services in the California area.

From these 1,947 companies, we analyzed a total of 432,661 reviews dating all the way back to April 2005.

We also reviewed a total of 571 state and federal moving licenses from these 1,947 companies and 6,412 different 3rd party review and social profiles.

Each of the ~432,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 1,419,697 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 151,161 Long Beach moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every California moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.40/10 avg in California from 263,079 reviews

Punctuality

Did the crew show up on-time with the required equipment?

8.18/10 avg in California from 102,626 reviews

Affordability

How affordable was the moving service?

7.74/10 avg in California from 66,744 reviews

Communication

Responsiveness before, during, and after the move.

7.72/10 avg in California from 109,154 reviews

Stick to Prices

Was the final price consistent with the original quote?

6.38/10 avg in California from 40,243 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.55/10 avg in California from 126,687 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.82/10 avg in California from 146,451 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

8.15/10 avg in California from 264,333 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.29/10 avg in California from 147,205 reviews

Conflict Handling

How well the company responds to accidents and issues.

4.44/10 avg in California from 27,920 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

8.10/10 avg in California from 132,052 reviews