North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 89 other Berkeley moving companies, and 1,947 moving companies in California.
Key Takeaways:
- Overall rating: 6.20 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Established in 1933, North American Van Lines is a long-standing moving company. They boast a broad service range with over 500 agent locations nationwide, demonstrating their capability for both local and long-distance moves. The company excels in a variety of service areas, from corporate relocation to long-distance and household moving. Their services include packing, loading, transporting belongings, and even offering storage options, depending on individual needs. Uniquely, North American Van Lines prides itself on a personalized approach to each move, providing 24-hour customer service, and utilizing powerful resources to ensure smooth transitions. Innovatively, the company was the first to use WorldTrac satellites and interactive driving simulators, showing their commitment to maintaining high standards. If you're considering other movers in Berkeley, CA, be sure to compare their services to ensure you make the right choice for your move.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.05 | ↓ -15.1% | 2 | 1 | 66.7% | |
| Punctuality | 5.38 | ↓ -32.6% | 0 | 1 | 0.0% | |
| Communication | 5.06 | ↓ -31.8% | 0 | 1 | 0.0% | |
| Speed | 7.75 | ↓ -8.2% | 1 | 0 | 100.0% | |
| Will Hire Again | 6.89 | ↓ -14.4% | 2 | 1 | 66.7% | |
| Professionalism | 6.63 | ↓ -18.9% | 1 | 1 | 50.0% |
Recent North American Van Lines Reviews
Quality - 7.05/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 5.38/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Communication - 5.06/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Speed - 7.75/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 6.89/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 6.63/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Quality Local or Long Distance Moving Service
- Full Service Packing: Sit back and supervise while we do the packing!
- Fragile Only Packing: With years of packing and moving experience, we know how to get fragile items safely from point A to point B!
- Self Pack: We offer helpful packing tips and can also help you arrange all the boxes, packing materials, and other moving supplies you might need.
- Standard moving boxes in sizes that range from 1.5 to 6 cubic feet
- Wardrobe boxes for the contents of your closets
- Mirror boxes in which to pack mirrors, pictures, and glass tabletops for safer moving
- Mattress boxes in all sizes, to protect your mattresses from dirt and damage
- Dishpack barrels: These super-sturdy packaging includes built-in dividers to keep your dishes and china safer during the move
- Disassembly and reassembly of items like beds, dining room tables, and swing sets
- Moving Storage
Licenses
We do not currently have license data to display for North American Van Lines
Detailed Customer Insights
We do not currently have insights to display for North American Van Lines
Error. Please try again later.
Contact North American Van Lines
- 3146 Corporate Pl # 100, Hayward, CA, 94545
- (510) 470-4876
- https://www.northamerican.com/local/oakland-moving-company
Follow North American Van Lines:
How we ranked the top California movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in California.
Rating Methodology
Here's the methodology we used to come up with the best movers in California:
Our original review-based ranking algorithm
We started with a total of 1,947 companies that offer moving services in the California area.
From these 1,947 companies, we analyzed a total of 432,661 reviews dating all the way back to April 2005.
We also reviewed a total of 571 state and federal moving licenses from these 1,947 companies and 6,412 different 3rd party review and social profiles.
Each of the ~432,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 1,419,697 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 151,435 Berkeley moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every California moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
