Part of the larger U-Haul company, U-Box at U-Haul offers moving and storage services across the US and Canada. The business, which has been operating since 1945, is based in Phoenix, Arizona and provides a diverse range of services including moving truck and trailer rentals, self-storage units, moving boxes, packing supplies, and propane refill. The U-Box containers provide customers with the convenience of filling up moving containers which U-Haul then securely stores or delivers anywhere around the world. Catering to movers in Fresno, CA, U-Haul upholds a do-it-yourself ethos, catering to those wanting to personally oversee their moving process, yet knowing they have all the support and resources of a reputable company right at their fingertips.
U-Box at U-Haul
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Box at U-Haul
Additional Cities Served: Sanger
Moving Services
- Self Storage
- U-Box Containers
- Military Moving
- International Moving
- College Moving
- Moving Labor
- Trailer Hitches
- Propane & Accessories
- Moving Supplies
- Collegeboxes Summer Storage Program
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Customer Reviews of U-Box at U-Haul
We analyzed and organized the customer reviews of U-Box at U-Haul in Fresno, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Box at U-Haul based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“My experience was average”
“great work by movers”
“rented a truck and received excellent service”
“charged for mileage not used”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Showed up later than the pickup time”
“they were over 6 hours late”
“waited 2 1/2 hours and was not serviced”
“had to wait in line despite expedited service promised”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“prices were so high”
“charged for mileage not used”
“this company seems very inexpensive”
“charged more than expected”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“everything takes 10 times longer”
“only one person working, rudeness”
“no one knew anything”
“Talking super rude to customer on the phone.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“was charged incorrectly for mileage”
“unexpected additional charge”
“unexpected cleaning fees, gas and service charges”
“promised trucks but none were available”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“everything takes 10 times longer”
“staff were fast”
“move took significantly longer than promised”
“they delayed the start by over 2 1/2 hours”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“staff were courteous”
“rude service encountered”
“not helpful at all”
“Staff was horrible and rude.”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“I don't recommend leaving your vehicle there”
“strongly recommend this store”
“absolutely horrible experience”
“would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“not enough trained staff”
“employees were very knowledgeable”
“horrible customer service”
“customer service lacked professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“brought the broken wire to the employee's attention”
“they should have warned us about burglars”
“called and got nowhere”
“Didn't check trailer for safety issues.”
Great Crew Members
| Chris | Chris gave excellent service and was generous |
| Chris | despite issues, manager Chris attempted to negotiate a solution |
| Christine | only given name of a supervisor after poor service |
| Robert | Robert was super efficient and super nice |
| Thomas | Thomas was super nice and informative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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