PODS Moving & Storage is a well-established name in the moving and storage industry, having been in business for nearly 25 years. The company, which started out as Portable on Demand Storage in 1998, radically changed traditional moving and storage approaches by pioneering the concept of portable storage containers. As an important part of the Ontario, CA relocation services, they have more than 3,000 associates across the U.S. and Canada, and offer both local and long-distance moving services. Their operations also extend internationally to Canada, Australia, and the United Kingdom.Being a comprehensive provider, PODS offers diverse container sizes, packing supplies, and connection to trusted local labor for help with packing and loading. The firm prides itself on offering personalized solutions focused on customer needs, providing flexibility and control that typical moving companies may not provide. To further their service offerings, PODS also includes car shipping services.In 2023, PODS was recognized as the best moving and storage container company by Move.org. Suiting both residential and commercial customers, their services are designed to cater to a wide array of moving and storage needs.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Rancho Cucamonga, Pomona, Chino, Chino Hills, Upland, Yorba Linda, EastvaleShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Ontario, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Pods is one of the worst places.”
“Made moving easier”
“Worst experience ever”
“PODs policy caused financial loss and stress”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“PODs was not punctual within their own timing window”
“never came close to following through”
“almost a month before we get our stuff”
“our items arrived on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“price higher but convenience and cleanliness justified it”
“charged my card for way more”
“Only financial loss, no service used despite payment”
“Scam artists that will rob you blind”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“they lie about communication.”
“customer service is trash”
“Communication methods did not facilitate cancellation or changes”
“Poor customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Charged in full without providing service, violating initial agreement”
“stuck to the quoted price”
“the price changed unexpectedly”
“False reviews on their website”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“shipment delayed, very slow service”
“pod removal was excessively delayed”
“It has been two weeks for pickup”
“completed the job in about 45 minutes”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Delivery truck drivers were great”
“customer service reps are always very kind”
“The representative apologized”
“the delivery driver was rude”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“NEVER use this horrible company.”
“would not hire again due to negative experience”
“would hire again”
“wouldn't recommend them to anyone”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“horrible company suggesting poor professionalism.”
“Lack of professionalism in adhering to timings and communication”
“Poor customer service”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Did not address or rectify the issue of early pick-up”
“company denied my claim for damages”
“Customer Service is terrible”
“no satisfaction nor solutions to issues”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“my furniture had chips and scrapes”
“damaged driveway and grass”
“items were damaged (gouges and lamps ruined)”
“withheld key information affecting my move”
Customer Insights
Cost: $ 1568.00 from 46 historical data points
Local Move Duration: 0.75 hours from 4 reviews
Interstate Move Duration: 4 days from 40 reviews
Great Crew Members
| Jimmy | went above and beyond to help deliver my pod |
| Javier | Javier took the extra time and problem solved |
| JC, Ed | JC provided helpful information, Ed secured a discount |
| Oliver, Kelly | helpful and sympathetic to the situation |
| Brian Lovingood, Emanual | great people and service in Louisville |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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