Ship Smart Inc. is a professional moving company specializing in custom packing and shipping for small moves for goods weighing less than 2000 pounds. It moves items to and from its location in Aptos, CA, and handles different types of moving jobs, including estate, college, senior, and office moves. Ship Smart can transport your belongings cross country and internationally, whether they’re antiques, artwork, electronics, furniture, or household goods. It provides a safe and economical alternative to Santa Cruz, CA moving services for customers who don’t require the full range of services offered by larger companies. With 20 years of experience in small moves, the Ship Smart team provides excellent service while being personable to ensure clients are happy with every aspect of their experience. The company is a certified member of the AMSA and a BBB-accredited business with an A+ rating.
Ship Smart Inc.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Ship Smart Inc.
Additional Cities Served: Watsonville, Rohnert Park, Seaside, Marina, Pacific Grove, Newman, Scotts ValleyShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of Ship Smart Inc.
We analyzed and organized the customer reviews of Ship Smart Inc. in Santa Cruz, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Ship Smart Inc. based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“unprofessional behavior and lack of empathy from customer service”
“The WORST company.”
“company broke the contract and acted in bad faith”
“terrible overall experience”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“cancelled confirmed move date last minute.”
“well ahead of the 4-week estimate”
“they will let you down”
“Turnaround time was quick and on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“very very high price tag... total scam.”
“scammed me on the price”
“Price was affordable for cross-country move”
“price half that of standard movers”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“unprofessional and dismissive during final payment and scheduling”
“rude, hostile and harassed staff.”
“I can pick up the phone and talk directly”
“Jasper or Donna will not respond to emails or answer phones”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“failed to ship my stuff as agreed.”
“company did not stick to quoted prices”
“did not stick to quoted price”
“extra charge shortly after signing the contract”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“well ahead of the 4-week estimate”
“Turnaround time was quick”
“delivery has been delayed by over 2 weeks”
“shipment delay and no resolution”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Friendly guys.”
“everyone was very helpful”
“Hate the experience, implies unfriendly service.”
“they're nice people”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“lack of professionalism and empathy from customer service”
“If you ever come across Ship Smart...run the other way!”
“would not hire again due to dishonesty”
“would never hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“customer service representative was unprofessional”
“not professional but friendly.”
“crew was unprofessional and dishonest”
“Customer service reps were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no attempt to compensate for lost items”
“no accommodations made for damaged items”
“offered compensation and rectified issues”
“Able to reimburse me for the amount in question”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“valuable carpets were folded in half.”
“ruined most prized possession”
“packed them expertly”
“Handled items with care”
Customer Insights
Cost: $ 2237.00 from 3 historical data points
Interstate Move Duration: 10 days from 50 reviews
Great Crew Members
| Trish C | Trish C was very pleasant and helped fix past issues |
| Nick | Nick was super accommodating and ensured a smooth move |
| Kendra | personally ensured proper delivery and communication |
| Jim | Jim was empathetic and worked hard |
| Trish | patient and kind, worked with me on a solution |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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