U-Pack is a relocation service that specializes in easy and affordable long-distance moves. With its on-demand pick-up and delivery service, moving is made simple for people who want to do their own packing and loading. Customers simply pack their things into trailers or ReloCube containers that U-Pack provides and will drive to the destination and then unload the truck themselves once it gets there. Average transit times are only two to five business days, so you don’t have to wait too long. U-Pack moves include door-to-door deliveries, but you can choose to load and unload at U-Pack service centers near you so you can save more. U-Pack has locations in Phoenix, AZ and other major cities all over the country.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
8.74/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great company run by great staff”
“provided easy and fast setup”
“super happy with service”
“Every step went smoothly and was helpful”
2. Punctuality
8.38/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Showed up on time”
“willing to drop off and pick up the trailer timely”
“trailers delivered on time”
“trailer arrived without necessary ramp, affected schedule”
3. Affordability
9.07/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Excellent value”
“Their pricing is on point”
“affordable and great value for the service”
“about $2,000 cheaper than alternatives”
4. Communication
8.77/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“very communicative”
“Great communication and follow through”
“Answered all questions and was helpful”
“it's no problem to reach someone on the phone”
5. Stick to Prices
8.32/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“no extra hidden fees”
“charged by used space, no price issues”
“attempted to overbill but corrected the issue quickly”
“We paid for guaranteed delivery and everything was perfect”
6. Speed
8.38/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“efficient process from storage to move”
“made it to destination ahead of schedule”
“delivered belongings in record time”
“arrived ahead of time”
7. Friendliness
9.39/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“driver's were very professional”
“Drivers were courteous”
“drivers were very friendly”
“driver was professional and very kind”
8. Will Hire Again
8.34/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“am a repeat customer”
“highly recommend U-Pack”
“super happy with service”
“Would go with the company again”
9. Professionalism
8.76/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“driver's did a great job”
“Drivers were knowledgeable”
“drivers were very professional”
“crew was unprofessional in handling items”
10. Conflict Handling
4.49/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“bulkhead broke and no mention of rectification”
“no effort to right the wrong was mentioned”
“they did not consider my early cancellation effort”
“flexible and flawless when plans changed”
11. Precision & Care
7.63/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“bulkhead broke and lost some belongings”
“all items were intact when unpacked”
“All of our belongings made it safely”
“items moved suffered nicks and scrapes”
Customer Insights
Cost: $ 1468.00 from 8 historical data points
Interstate Move Duration: 5 days from 24 reviews
Great Crew Members
| Allison, Justin | Allison was very kind, Justin ensured trailer was secure |
| Upack staff | helpful from booking to delivery |
| Stephen | spent less than 10 mins and everything was in motion |
| Jamie | Jamie provided amazing customer service |
| Michael | Michael in Phoenix was so great to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
5215 W Lower Buckeye Rd, Phoenix, AZ, 85043
(844) 611-4582
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