Sullivan Moving & Storage is an established moving company in Phoenix, Arizona, having been in business for over 100 years. They offer a range of services, including local moves within 50 miles of Phoenix, long-distance moves across state lines, international relocation, employee relocation, and moving and storage solutions. If you're seeking Phoenix, AZ moving services, it's clear that they have the experience and expertise necessary in this field. As a Mayflower Moving agent, this indicates that Sullivan Moving & Storage has a broad network to move customers nationwide. Above all, their focus is on being professional, experienced, and trustworthy, ensuring the delivery of premium service to all their customers.
Sullivan Moving & Storage
Moving Services
- Local Movers
- Long Distance Movers
- International Movers
- Moving & Storage
- Employee Relocation
- Small/Container Moves
- Office Movers
- Distribution and Logistics
- High Value Products
- Corporate Moving
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Customer Reviews of Sullivan Moving & Storage
We analyzed and organized the customer reviews of Sullivan Moving & Storage in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Sullivan Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
7.11/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“service was unsatisfactory due to unfulfilled agreement”
“terrible customer service”
“the review expresses complete satisfaction”
“worst moving experience and criminal behavior”
2. Punctuality
7.36/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they changed the time last minute”
“things took nearly two months instead of a week”
“delivery was significantly delayed”
“they arrived before the expected time”
3. Affordability
5.53/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“experience was costly and items were stolen”
“felt overpriced for the service provided”
“cost was $1500 less than another company”
“prices are outrageous”
4. Communication
6.03/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“coordination failed during the move”
“terrible communication, no calls accepted”
“they were helpful with our questions”
“issues communicating with account manager”
5. Stick to Prices
4.38/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“claims department jerked around for a year and half”
“experienced delivery delays and stolen items”
“none of the promises regarding the move were followed through”
“No problems mention, implying sticking to quoted prices”
6. Speed
6.96/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“stuffing boxes into wardrobes without permission”
“people were very efficient and fast”
“truck departure and delivery were very delayed”
“Eddy worked very fast and very hard”
7. Friendliness
8.11/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they were professional and friendly”
“they are friendly”
“packers were very nice”
“real nice guys”
8. Will Hire Again
6.43/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“recommend finding a different company”
“would not want to hire again”
“will definitely request them on our next project”
“would never use this company again”
9. Professionalism
7.66/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“praised for their professional service”
“movers tossed boxes and disassembled everything excessively”
“were professional and super-friendly”
“packers were professional and experienced”
10. Conflict Handling
2.12/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“company did not properly resolve the issue”
“did not rectify the issue but lied instead”
“did not reimburse for significant losses”
“had to fight to get claim amount for damages”
11. Precision & Care
5.68/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“countless damages to furniture and crushed boxes”
“Items were damaged and broken”
“lots of damages occurred”
“belongings were stolen and missing”
Customer Insights
Cost: $ 10132.00 from 4 historical data points
Interstate Move Duration: 21 days from 7 reviews
Great Crew Members
| Marco, Gabriel | praised for professional service and positive attitudes |
| Marco, Paul | professional, super-friendly and efficient |
| Mike | mentioned specifically but in a negative context |
| Sarah, Eddy | Sarah managed the process patiently, Eddy was efficient |
| Luis | Luis was efficient and nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Sullivan Moving & Storage
1439 S 40th Ave Ste 200A, Phoenix, AZ, 85009
(602) 233-9633
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