Soft Touch Moving and Packing is a family-owned moving company that has been in business since 2013. From its location in Phoenix, AZ, it covers all areas of Arizona, providing residential, commercial, and specialty moves, including pianos, antiques, and pieces of artwork. This team uses the proper packaging techniques to secure customers’ items, with plenty of packing supplies on hand. Soft Touch also offers affordable storage options that include short-term and long-term units. It has adaptable, friendly, and efficient crews trained in handling fragile items with care. This fully licensed and insured company does not use day labor, only professional, uniformed employees. Estimates are free and given to customers without obligation before any work begins, so you can be confident with your decision before spending a penny.
Soft Touch Moving and Packing
About Soft Touch Moving and Packing
Additional Cities Served: Mesa, Chandler, Scottsdale, Tempe, Buckeye, Casa Grande, MaricopaShow More >
Moving Services
- Residential Moves
- Commercial Moves
- Special Moves
- Piano movers
- Short / long term storage
- Attention to detail
- Clean Trucks With Proper Pads and Equipment
- Courteous & Friendly crews
- Respect for HOA Rules
- Willingness To Make Stops Along The Way
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for Soft Touch Moving and Packing?
Error. Please try again later.
Customer Reviews of Soft Touch Moving and Packing
We analyzed and organized the customer reviews of Soft Touch Moving and Packing in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Soft Touch Moving and Packing based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Mario and Robert provided excellent service”
“couldn't be happier with the service”
“Robert and Rock completed the move excellently.”
“Robert and Rick made us feel extremely comfortable”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they were on time”
“showed up on time”
“made our moves in under 3 hours”
“Arrived early.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“amazing value with the Groupon”
“no hidden costs or fees”
“isn't a better value company out there”
“was a great value”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“appreciated the communication”
“Very helpful in explaining prices and processes”
“received email and call to confirm details”
“answered questions without tiring”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“quoted price not doubled unlike other companies”
“Charges more than the agreed contract.”
“wasn't milked for extra services or fees”
“honest about the costs up front ”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“were so efficient and under our time limit”
“very efficient with their time, no breaks”
“efficient work implies speediness”
“made our moves in under 3 hours”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Mario and Robert were great”
“Robert and Rick were extremely professional”
“pleasant to work with”
“were super friendly the entire time”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire Mario and Robert again”
“will continue to use Soft Touch in the future”
“would definitely hire Robert and Rick again”
“Thank you implies satisfaction with the service.”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Mario and Robert were extremely professional”
“Robert and Rick conducted themselves professionally”
“Mario & Robert were very professional”
“Very professional.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“offered no retribution for my broken table”
“offered NO SOLUTION”
“offering no retribution for my purposely broken table”
“went above and beyond to help us get settled”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“moved everything gently up and down the stairs”
“super careful with everything in my house”
“our belongings survived our cross country move in good shape”
“very careful with my furnishings”
Customer Insights
Cost: $ 364.00 from 7 historical data points
Local Move Duration: 3 hours from 31 reviews
Great Crew Members
| Mario, Robert | Mario and Robert’s performance was praised |
| Scott, Mario | showed great efficiency and punctuality |
| Robert, Rick | Robert and Rick were extremely professional |
| Robert, Rock | Robert and Rock were praised for excellent service. |
| Mario, Robert, Jonathan | Mario and Robert were awesome, Jonathan helped for the first hour |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Soft Touch Moving and Packing
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Phoenix Moving Services
Nearby Cities
