Soft Touch Moving and Packing Review
Looking to hire Soft Touch Moving and Packing? See our detailed 11-point review based on our independent analysis of Soft Touch Moving and Packing, 118 other Phoenix moving companies, and 429 moving companies in Arizona.
Key Takeaways:
- Overall rating: 7.57 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Soft Touch Moving and Packing is a family-owned moving company that has been in business since 2013. From its location in Phoenix, AZ, it covers all areas of Arizona, providing residential, commercial, and specialty moves, including pianos, antiques, and pieces of artwork. This team uses the proper packaging techniques to secure customers’ items, with plenty of packing supplies on hand. Soft Touch also offers affordable storage options that include short-term and long-term units. It has adaptable, friendly, and efficient crews trained in handling fragile items with care. This fully licensed and insured company does not use day labor, only professional, uniformed employees. Estimates are free and given to customers without obligation before any work begins, so you can be confident with your decision before spending a penny.
Our Research
- Analyzed 992 total reviews
- Reviewed 7 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 1,455 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Soft Touch Moving and Packing & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.72 | ↑ 5.1% | 232 | 43 | 84.4% | |
| Punctuality | 8.49 | ↑ 6.4% | 99 | 21 | 82.5% | |
| Affordability | 7.77 | ↑ 2.6% | 34 | 10 | 77.3% | |
| Communication | 6.46 | ↓ -13.1% | 58 | 40 | 59.2% | |
| Stick to Prices | 5.75 | ↓ -3.5% | 17 | 14 | 54.8% | |
| Speed | 9.35 | ↑ 10.7% | 127 | 11 | 92.0% | |
| Friendliness | 9.09 | ↑ 4.1% | 143 | 16 | 89.9% | |
| Will Hire Again | 8.30 | ↑ 3.2% | 221 | 56 | 79.8% | |
| Professionalism | 8.56 | ↑ 4.7% | 118 | 22 | 84.3% | |
| Conflict Handling | 2.07 | ↓ -49.1% | 3 | 27 | 10.0% | |
| Precision & Care | 8.70 | ↑ 9.7% | 122 | 21 | 85.3% |
Recent Soft Touch Moving and Packing Reviews
Quality - 8.72/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.49/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.77/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.46/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 5.75/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.35/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.09/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.30/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.56/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.07/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.70/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Soft Touch Moving and Packing
- Residential Moves
- Commercial Moves
- Special Moves
- Piano movers
- Short / long term storage
- Attention to detail
- Clean Trucks With Proper Pads and Equipment
- Courteous & Friendly crews
- Respect for HOA Rules
- Willingness To Make Stops Along The Way
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/24/25)- USDOT: 2937496
- ENTITY TYPE: Carrier
2
Registered Trucks, Tractors, or Vans
4
Registered Drivers
10/12/16
Most Recent USDOT Update
-
Annual Interstate Miles
Detailed Customer Insights
Based on our analysis of Soft Touch Moving and Packing's customer reviews:
3 hrs
Local Move Duration
based on 31 reviews
Average Cost
$387.00
based on 6 historical data points
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Awards
Contact Soft Touch Moving and Packing
- 3411 E Corona Ave # 102, Phoenix, AZ, 85040
- (480) 584-0865
- https://softtouchmoving.com/
Follow Soft Touch Moving and Packing:
How we ranked the top Arizona movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Arizona.
Rating Methodology
Here's the methodology we used to come up with the best movers in Arizona:
Our original review-based ranking algorithm
We started with a total of 429 companies that offer moving services in the Arizona area.
From these 429 companies, we analyzed a total of 74,225 reviews dating all the way back to August 2007.
We also reviewed a total of 21 state and federal moving licenses from these 429 companies and 1,398 different 3rd party review and social profiles.
Each of the ~74,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 228,775 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 35,389 Phoenix moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Arizona moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
