Smartbox Moving and Storage Review
Looking to hire Smartbox Moving and Storage? See our detailed 11-point review based on our independent analysis of Smartbox Moving and Storage, 80 other Glendale moving companies, and 476 moving companies in Arizona.
Key Takeaways:
- Overall rating: 4.27 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Smartbox Moving and Storage is a company with a headquarters in Richmond, VA offering innovative and flexible moving and storage solutions both locally and across the country. Their services range from long-distance moving, local moving, corporate moving to various types of storage solutions. The company differentiates itself through its mobile, on-demand storage units, offering a non-traditional approach to portable storage. The units are specially designed for easy loading and unloading while providing robust protection for stored contents. To make the moving process as seamless as possible, with their commitment to excellent customer service, punctuality, and efficiency, Smartbox also offers professional loading and unloading services in partnership with the third-party vendors HireAHelper and Global Van Lines. By accessing the overview of trusted movers in Glendale, AZ packed with an unbiased rating of top moving companies in the same city, potential customers will have the opportunity to make an informed decision.
Our Research
- Analyzed 23 total reviews
- Reviewed 3 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 86 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Smartbox Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 4.50 | ↓ -45.8% | 2 | 10 | 16.7% | |
| Punctuality | 3.19 | ↓ -60.0% | 0 | 9 | 0.0% | |
| Affordability | 5.47 | ↓ -27.7% | 4 | 4 | 50.0% | |
| Communication | 3.53 | ↓ -52.4% | 4 | 13 | 23.5% | |
| Stick to Prices | 2.20 | ↓ -63.1% | 0 | 4 | 0.0% | |
| Speed | 5.06 | ↓ -40.1% | 0 | 2 | 0.0% | |
| Friendliness | 7.51 | ↓ -14.0% | 3 | 1 | 75.0% | |
| Will Hire Again | 4.16 | ↓ -48.3% | 3 | 14 | 17.6% | |
| Professionalism | 5.08 | ↓ -37.8% | 0 | 3 | 0.0% | |
| Conflict Handling | 1.35 | ↓ -66.8% | 0 | 8 | 0.0% | |
| Precision & Care | 4.94 | ↓ -37.7% | 0 | 2 | 0.0% |
Recent Smartbox Moving and Storage Reviews
Quality - 4.50/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 3.19/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 5.47/10
How affordable was the moving service?
Overall Review Distribution
Communication - 3.53/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 2.20/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 5.06/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 7.51/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 4.16/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 5.08/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 1.35/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 4.94/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Smartbox Moving and Storage
- Long distance moving
- Storage units
- Moving locally
- Corporate moving
- Portable storage containers
- Moving labor services
- Loading and unloading services
- Hourly services
- Nationwide services
- Experienced movers
Licenses
We do not currently have license data to display for Smartbox Moving and Storage
Detailed Customer Insights
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Contact Smartbox Moving and Storage
- 3815 W Washington St, Phoenix, AZ, 85009
- (877) 627-8269
- https://www.smartboxmovingandstorage.com/find-a-location/phoenix
Follow Smartbox Moving and Storage:
How we ranked the top Arizona movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Arizona.
Rating Methodology
Here's the methodology we used to come up with the best movers in Arizona:
Our original review-based ranking algorithm
We started with a total of 476 companies that offer moving services in the Arizona area.
From these 476 companies, we analyzed a total of 74,867 reviews dating all the way back to August 2007.
We also reviewed a total of 22 state and federal moving licenses from these 476 companies and 1,457 different 3rd party review and social profiles.
Each of the ~74,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 230,349 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 33,273 Glendale moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Arizona moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
