North American Van Lines is an established leader in the moving industry, in operation since 1933. The company boasts over 500 agent locations across North America, suggesting extensive service coverage. As one of the Phoenix, AZ movers, it offers a personalized approach to moving services, tailored for each customer's individual needs. Service offerings include local and long distance household moving, corporate relocation, and international moving. The company differentiates itself with a commitment to innovation such as the use of WorldTrac satellite technology for shipment tracking and crane vans to handle large equipment. North American Van Lines offers 24/7 customer service and prides itself on focusing on more than just the physical move, promising to be a comprehensive moving solution.
North American Van Lines
Moving Services
- Local Moving Service
- Long Distance Moving Service
- Packing Options
- Full Service Packing
- Fragile Only Packing
- Self Pack
- Packing Materials
- Standard moving boxes
- Wardrobe boxes
- Mirror boxes
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Customer Reviews of North American Van Lines
We analyzed and organized the customer reviews of North American Van Lines in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for North American Van Lines based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“they stole my belongings”
“second time and much better experience this time”
“would highly recommend”
“found an broken picture glass, entire bathroom unpacked”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they were timely”
“crew was timely”
“ontime”
“delivery on time shows punctuality”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“the extra charges were an insult”
“it's a little on the pricey side”
“bit pricier than some other companies”
“Quote changed from 2500 to 7000.”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“crew was responsive”
“everyone was patient and talked me through it”
“communication was very good”
“outstanding customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“had to pay extra charges”
“everything went as promised”
“everything went without any issues”
“the weight estimate was accurate and honored”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Moving crew was fast”
“the move was completed in a timely manner”
“very quickly and efficiently delivered items”
“loaded fast, no complaints about speed of loading”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“crew was helpful”
“they were patient and helpful”
“described as respectful pros shows friendliness”
“very accommodating, helpful, and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“I hope they never are allowed into anyone's home again”
“would highly recommend”
“would be hesitant to hire again”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“they were professional”
“crew was helpful and responsive”
“very professional”
“very thorough, implying professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“they are replacing the damaged item”
“Has not shown willingness to rectify the issue”
“company wouldn't stand behind their work to make things right”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“they opened my boxes and stole items”
“they did not break anything”
“broken picture glass not wrapped properly”
“everything arrived in great shape except for 1 item”
Great Crew Members
| Greg, Maddie | Greg was amazing and Maddie was equally great |
| Mark | Mark was mentioned positively in review |
| John, Karen, Paul | very accommodating, helpful, and professional |
| Chris | Chris was awesome and accommodating |
| Maddie, John | professional and honest treatment, exceptional service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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