Mastermind Moving is a locally-owned moving and packing company in Phoenix that has been providing high-quality services for three years. With over 100 5-star reviews on Yelp, the company takes pride in its excellent customer service and professional movers. They offer a range of services, including packing fragile items, loading and unloading trucks or pods, delivery, free onsite estimates, and furniture assembly and disassembly. Operating within a 50-mile radius of Phoenix, Mastermind Moving focuses on making each move safe and enjoyable for their clients, with trained, experienced, and friendly staff members who prioritize customer satisfaction.
Mastermind Moving
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Piano moving services
- Pool-table moving services
- Appliance moving services
- Last-minute moving services
- Furniture moving services
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Customer Reviews of Mastermind Moving
We analyzed and organized the customer reviews of Mastermind Moving in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Mastermind Moving based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
9.16/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“team was very efficient”
“Best Moving business I have ever hired”
“unprofessional experience with an attempted move”
“great job by movers”
2. Punctuality
8.23/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“did not follow schedule multiple times”
“didn't show up on time”
“they were late to start their move”
“Accommodated date changes gracefully”
3. Affordability
9.37/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“ended up saving a lot of money compared to others”
“very reasonable price”
“they are affordable”
“competitive pricing”
4. Communication
8.62/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Amazing customer service”
“only communication was phone and text”
“Jose was super nice and accommodating”
“needed very little direction”
5. Stick to Prices
9.28/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Did exactly what they said”
“no hidden costs, charges or excess fees.”
“no hidden fees”
“no add charges that were not expected”
6. Speed
9.32/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“very professional and fast”
“move was extremely fast”
“hustle to get the job done quickly”
“Moved fast to get job done”
7. Friendliness
9.43/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Jose was very pleasant on the phone”
“great guys”
“Jose was super nice”
“guys were hilarious and fun to be around”
8. Will Hire Again
8.96/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Will definitely be using them again”
“Definitely recommend this business and would definitely hire again”
“would not hire again due to experience”
“would not recommend them to even my worst enemies”
9. Professionalism
8.79/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“They were very professional”
“not a real company, just t-shirts and a logo”
“lack of awareness and accountability”
“Very professional”
10. Conflict Handling
2.68/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“offered very little apology or compensation for damages”
“not willing to enforce mask policy”
“tried to cover up their mistake”
“checked for missing item with a good attitude”
11. Precision & Care
9.09/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“no damage at all”
“items were broken during the move”
“Moved fast and safe to get job done”
“handled items with care and attention to detail”
Customer Insights
Local Move Duration: 3 hours from 11 reviews
Great Crew Members
| Jose | was very pleasant on the phone |
| Jose | Jose made sure everything was in the right place |
| Jose | Jose was super nice and accommodating |
| Jose | Jose and his crew work hard and know what they are doing |
| Jose | asked about employee masks but didn’t enforce policy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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