This locally owned and operated moving company has been serving Arizona with reliable and efficient relocation services for 30 years. As a family-owned business, Jones Moving and Storage is known in the area as a friendly and convenient moving option that can handle any size of relocation. From local to long-distance moves, Jones Moving has a team of highly-trained professionals who are prepared to take the stress out of your move. In addition, this company also offers packing and storage services, making it easy to find movers in Phoenix, AZ.
Jones Moving & Storage
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Customer Reviews of Jones Moving & Storage
We analyzed and organized the customer reviews of Jones Moving & Storage in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Jones Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
9.46/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“not reputable and would not do business with them”
“did a great job”
“recommend this company and would hire again”
“would absolutely use them again”
2. Punctuality
9.57/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they are reliable”
“The Jones family were punctual”
“showed up on time”
“were on time”
3. Affordability
9.22/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“price was great”
“prices were better than other companies”
“rates are very reasonable”
“price was very reasonable”
4. Communication
8.41/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“does not honor agreements”
“professional from the phone quote”
“very accommodating and easy to deal with”
“say what they mean”
5. Stick to Prices
7.79/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“lacks morals and does not stick to quoted prices”
“professional ... to the payment at the end”
“cost was as estimated”
“HONEST, implying adherence to quoted prices”
6. Speed
9.6/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“got the job done in one evening”
“worked quickly and efficiently”
“completed the move in less time than expected”
“efficient”
7. Friendliness
9.63/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they are polite and neat”
“guys were a pleasure to work with”
“made my move easy and stressless”
“very friendly”
8. Will Hire Again
9.2/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not do business with them”
“would hire again”
“recommend this company and would hire again”
“HIGHLY recommend Jones Moving Company”
9. Professionalism
9.47/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional”
“unbelievable can do attitude”
“This company was professional”
“every person was professional”
10. Conflict Handling
3.66/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“has not righted the wrong of non-payment”
“problem solved and got the job done”
“asked for a refund twice and was never listened to”
“unwilling to take responsibility for damage”
11. Precision & Care
9.08/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“treated my things as if they were their own”
“Not one piece of furniture was damaged”
“extremely careful with the furniture”
“very careful with items”
Customer Insights
Local Move Duration: 2.75 hours from 6 reviews
Great Crew Members
| Candice,Steve | did not resolve a payment issue |
| Alex, John, David | perfect job with no damage to furniture or property |
| Alex, David, John | all three worked quickly and efficiently |
| Steve Jones | did an excellent job in the move process |
| Candice | responsive and helpful in the office |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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