Estes SureMove Review
Looking to hire Estes SureMove? See our detailed 11-point review based on our independent analysis of Estes SureMove, 141 other Phoenix moving companies, and 480 moving companies in Arizona.
Estes SureMove has an overall score of 8.25 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 62.26% of all movers in Arizona and the top 67.14% of moving companies nationwide. They score better than 298 movers in Arizona.
Key Takeaways:
- Overall rating: 8.25 out of 10
- Highest 11-point rating category: Affordability
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Estes SureMove is a division of Estes Express Lines, a company founded in 1931 and is still owned by the Estes family. The SureMove service provides an economical alternative to full-service household moving companies by allowing customers to pack, load, and unload their household or office items while the company does the driving. Their services also extend to employee relocations and military moves. Operating on a nationwide scale, Estes SureMove is renowned for their top-notch customer service and is based in Richmond, VA. In an effort to give flexibility to the customers and contribute to savings on Phoenix, AZ moving costs, the company also offers add-on services and liability coverage.
Our Research
- Analyzed 18 total reviews
- Reviewed 1 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 71 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Estes SureMove & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.36 | ↑ 0.7% | 13 | 1 | 92.9% | |
| Punctuality | 8.79 | ↑ 10.1% | 8 | 0 | 100.0% | |
| Affordability | 8.80 | ↑ 16.2% | 9 | 0 | 100.0% | |
| Communication | 8.66 | ↑ 16.5% | 9 | 0 | 100.0% | |
| Stick to Prices | 7.68 | ↑ 28.8% | 3 | 0 | 100.0% | |
| Speed | 7.55 | ↓ -10.6% | 1 | 0 | 100.0% | |
| Friendliness | 8.75 | ↑ 0.2% | 7 | 0 | 100.0% | |
| Will Hire Again | 8.45 | ↑ 5.0% | 13 | 0 | 100.0% | |
| Professionalism | 8.09 | ↓ -1.0% | 4 | 0 | 100.0% | |
| Precision & Care | 7.83 | ↓ -1.2% | 3 | 0 | 100.0% |
Recent Estes SureMove Reviews
Quality - 8.36/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 8.79/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 8.80/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.66/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 7.68/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 7.55/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 8.75/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 8.45/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 8.09/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Precision & Care - 7.83/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Estes SureMove
- Home moving
- Employee relocations
- Add-ons (including same-day pickup)
- Liability Coverage
- Military move savings
- Personally Procured Move (DITY) for military customers
- Cheap moving costs
- Local and long-distance moving
- Small and large moves
- Last-minute moving
Licenses
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Detailed Customer Insights
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Awards
Contact Estes SureMove
- 2425 S 43rd Ave, Phoenix, AZ, 85009
- +1 866-347-2260
- https://estessuremove.com/
Follow Estes SureMove:
How we ranked the top Arizona movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Arizona.
Rating Methodology
Here's the methodology we used to come up with the best movers in Arizona:
Our original review-based ranking algorithm
We started with a total of 480 companies that offer moving services in the Arizona area.
From these 480 companies, we analyzed a total of 74,922 reviews dating all the way back to August 2007.
We also reviewed a total of 22 state and federal moving licenses from these 480 companies and 1,461 different 3rd party review and social profiles.
Each of the ~74,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 230,651 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 33,464 Phoenix moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Arizona moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
