Ontrack Moving & Storage
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Customer Reviews of Ontrack Moving & Storage
We analyzed and organized the customer reviews of Ontrack Moving & Storage in Peoria, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Ontrack Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great work by movers ”
“service was excellent and detailed”
“service was unprofessional ”
“absolutely the best ”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“timely ”
“finished within quoted time”
“they are fast ”
“they were on time ”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“honest and affordable quotes”
“fair pricing was appreciated ”
“reasonable quote for service provided ”
“felt like it was reasonable price”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“communication was great ”
“easy scheduling process and hassle-free rescheduling ”
“excellent customer service by James and Jahir ”
“great experience with them”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“reasonable quote and not increased ”
“accurate time estimate”
“felt like it was reasonable price”
“communicated hourly rates and expectations clearly ”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“moved quickly within 3 hours ”
“job done in great time ”
“worked quickly and efficiently ”
“efficiently packed and moved items”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“great people, great personalities ”
“they are friendly”
“staff were honest and kind ”
“crew was super friendly ”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“recommend this company and would hire again ”
“recommend this company and would hire again”
“would not hire again ”
“would hire again ”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“they were very professional ”
“crew was unprofessional ”
“they worked hard and were professional ”
“they are professional ”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“careful with our belongings ”
“no mention of damages or issues with items ”
“handled everything with care ”
“carefully packed and unpacked ”
Customer Insights
Local Move Duration: 3 hours from 5 reviews
Great Crew Members
| James | James was amazing and led a great team |
| James, Francisco, Jahir | professional, efficient, friendly crew members |
| James, Christopher | James and Christopher were professional and easy to work with |
| Geraldo, Aldo, Christopher | appreciated all three for careful packing and unpacking |
| James | James did an awesome job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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