PODS Moving & Storage Review
Looking to hire PODS Moving & Storage? See our detailed 11-point review based on our independent analysis of PODS Moving & Storage, 105 other Chandler moving companies, and 429 moving companies in Arizona.
Key Takeaways:
- Overall rating: 4.63 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Originally known as Portable on Demand Storage, PODS Moving & Storage has revolutionized the moving and storage industry since its inception in 1998, with nearly 25 years in the business. Based in the United States, the company provides services nationally, and has a notable presence among the movers in Chandler, AZ. Internationally, they also operate in Canada, Australia, and the United Kingdom, with over 245 Storage Center locations. They are the pioneers of portable storage containers, which provide convenient storage solutions at customer's driveways. PODS offers a comprehensive moving experience, from moving home or business to short and long-term storage services. The company also provides a wide range of additional services such as packing supplies, car shipping options, and local labor providers to ensure the customer's experience can be personalized to their specific needs.
Our Research
- Analyzed 301 total reviews
- Reviewed 5 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 953 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between PODS Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 5.81 | ↓ -30.0% | 71 | 79 | 47.3% | |
| Punctuality | 5.31 | ↓ -33.5% | 38 | 48 | 44.2% | |
| Affordability | 4.25 | ↓ -43.9% | 23 | 51 | 31.1% | |
| Communication | 4.39 | ↓ -40.9% | 53 | 101 | 34.4% | |
| Stick to Prices | 2.93 | ↓ -50.8% | 13 | 50 | 20.6% | |
| Speed | 3.61 | ↓ -57.3% | 3 | 13 | 18.8% | |
| Friendliness | 7.26 | ↓ -16.8% | 38 | 18 | 67.9% | |
| Will Hire Again | 5.00 | ↓ -37.8% | 88 | 123 | 41.7% | |
| Professionalism | 4.38 | ↓ -46.4% | 16 | 34 | 32.0% | |
| Conflict Handling | 1.69 | ↓ -58.5% | 3 | 57 | 5.0% | |
| Precision & Care | 6.26 | ↓ -21.1% | 18 | 15 | 54.5% |
Recent PODS Moving & Storage Reviews
Quality - 5.81/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 5.31/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 4.25/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 4.39/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 2.93/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 3.61/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 7.26/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 5.00/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 4.38/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 1.69/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 6.26/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by PODS Moving & Storage
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Commercial Storage Units
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 1/09/25)- USDOT: 1684178
- MC: 759049
- ENTITY TYPE: Carrier
39
Registered Trucks, Tractors, or Vans
38
Registered Drivers
8/28/23
Most Recent USDOT Update
1,000,000
Annual Interstate Miles (2022)
Detailed Customer Insights
Based on our analysis of PODS Moving & Storage's customer reviews:
12 days
Interstate Move Duration
based on 10 reviews
Average Cost
$1,029.00
based on 9 historical data points
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Contact PODS Moving & Storage
- 555 E Willis Rd, Chandler, AZ, 85286
- (877) 770-7637
- https://www.pods.com/locations/united-states/arizona/phoenix
Follow PODS Moving & Storage:
How we ranked the top Arizona movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Arizona.
Rating Methodology
Here's the methodology we used to come up with the best movers in Arizona:
Our original review-based ranking algorithm
We started with a total of 429 companies that offer moving services in the Arizona area.
From these 429 companies, we analyzed a total of 74,225 reviews dating all the way back to August 2007.
We also reviewed a total of 21 state and federal moving licenses from these 429 companies and 1,398 different 3rd party review and social profiles.
Each of the ~74,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 228,775 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 35,629 Chandler moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Arizona moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
